Privacy Policy

Privacy Policy – WA Pool Warehouse

Last updated: January 2026

At WA Pool Warehouse, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy laws. We take the security and confidentiality of your information seriously and will only collect, use, and store it lawfully and for legitimate purposes.
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1. What personal information do we collect?

We may collect the following personal information from you:

• Name
• Address (including for pool water testing services)
• Email address
• Phone number

We collect this information directly from you when you:

•  Place an order or purchase products (online or in-store)

•  Request pool water testing services

•  Provide details for warranty, returns, or customer support

•  Sign up for communications (such as newsletters, if offered in the future) or participate in our loyalty program

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2. Why do we collect your personal information?

We collect and hold your personal information primarily to provide you with the best possible service and to fulfil our business obligations. Specifically, we use it for the following purposes:

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• To process and fulfil your orders, including delivery and payment
• To provide accurate, tailored, and consistent pool water testing and chemical recommendations
• To process warranty claims and returns requests
• To maintain customer profiles for ongoing service and convenience
• To support our loyalty program (e.g., tracking purchases, rewards, and benefits)

Special note on address collection during pool water testing

Collecting your address when you bring in a pool water sample is essential for delivering professional, personalised service. It allows us to:

• Save your pool’s data (such as size, volume, and test history) in your customer profile
• Track changes in water quality over time (e.g., weeks, months, or years) to identify and address persistent issues like algae growth or metal staining
• Provide customised chemical recommendations based on your pool’s specific history, avoiding over- or under-treatment
• Offer better customer service and convenience, such as emailing or printing results, and avoiding the need to re-enter pool details each visit

During testing, we analyse key parameters including Free and Total Available Chlorine, pH, Total Alkalinity, Calcium Hardness, and Cyanuric Acid. Your address, combined with these metrics, helps us give precise, effective, and safe treatment advice tailored to your pool.

We will never use your personal information for any purpose unrelated to these services without your consent.

3. How do we use and disclose your personal information?

Your personal information is used only by WA Pool Warehouse staff for the purposes outlined above. It is stored securely in our internal software database and is accessible only to authorised employees who need it to provide our services.

We do not share, sell, or disclose your personal information to third parties, except:

• If required or authorised by law (e.g., to comply with a legal request)
• In the unlikely event of a business sale or transfer (where your information may be part of the assets transferred, with continued protection)

We do not send your information overseas.

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4. Marketing and communications

We may send you newsletters or promotional updates about our products, services, or special offers in the future. You will always have the opportunity to opt out (unsubscribe) easily via any communication we send or by contacting us directly.\
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5. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes storing it in a secure, internal database with restricted staff access. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

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6. Access, correction, and complaints

You have the right to:

• Access the personal information we hold about you (subject to any exceptions under law)
• Request corrections if it is inaccurate, incomplete, or outdated
• Make a complaint about how we have handled your information

If you have any questions, comments, concerns, or wish to access/correct your information or lodge a complaint, please contact us at:

support@wapoolwarehouse.com.au

We will respond to your request or complaint within a reasonable timeframe and in accordance with Australian privacy laws.

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7. Retention of your information

We keep your personal information on file only for as long as necessary to fulfil the purposes outlined in this policy. We routinely retain records in our:

• Point of sale software (for processing purchases, orders, and returns)
• Water testing software (for maintaining pool history, test results, and personalised recommendations)
• Loyalty program system (for tracking participation, rewards, and customer benefits)

We retain this information for ongoing customer service, accurate advice, and program administration. After it is no longer needed for these purposes or as required by law, it will be securely destroyed or de-identified.

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8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with the date of the last update. We encourage you to review it periodically.

By providing your personal information to WA Pool Warehouse, you agree to the terms of this Privacy Policy.

Thank you for trusting us with your information. We value your privacy and are dedicated to safe online shopping and excellent in-store service.