When you can exchange/return
We want you to be totally satisfied with your purchases so please select carefully. However, in the event that you aren’t satisfied, we will happily arrange an exchange or refund of any goods purchased at any WA Pool Warehouse store, provided that:
- You return the item within 14 days of purchase; and
- You have proof of purchase, typically your receipt; and
- The item is not soiled, damaged and is in original condition; and
- The item is not made-to-order or is a special order *
- We will refund your money the same way you purchased the item.
The rights provided to you in this policy are in addition to your statuary rights.
( * Special Orders means orders for goods that are not in stock and the goods were specially obtained for you.)
Returning an item purchased via the WA Pool Warehouse Online shop
You have 2 options.
1. In Person
You may contact the WA Pool Warehouse 1300 552 617 and we will advise on the best store to visit to return/replace/repair your good(s) in person.
You can return any item to any WA Pool Warehouse store. Please ensure you have your original receipt with you or some other form of proof of purchase. You will also need to complete a Returns/Exchange Form. This form can be emailed or faxed to you.
If you are returning the good(s) due to change of mind, we will only refund the cost of the good(s). We will not be able to refund the delivery portion of the payment.
2. By Post
You can fill in a Returns/Exchange Form online at (Returns/Exchange form below), or we can send you a copy via email or fax. Please return the Returns/Exchange Form and the good(s) you wish to return to the WA Pool Warehouse store nominated on the Returns/Exchange Form. Once we have received your good(s) one of our Customer service Operators will contact you within 1 business day to discuss your claim.
Please ensure you take care to protect the good(s) you wish to return when posting. The return postage is your responsibility. If possible, return the goods via registered mail to ensure their safety as we do not take responsibility for good(s) lost in transit.
Please note all returns must be accompanied by a Return/Exchange Form. We will happily forward one to you via email or fax.
How much will be credited or refunded
We will refund your money the same way you have purchased the good(s). This means, we will either credit your credit card, once the good(s) have been returned to the store.
Refunds may take up to three days to process.
Shipping and handling fees are not refundable, unless the items returned are faulty*.
If the good(s) is faulty*, we will pay for the postage to return the faulty* good(s) and we will also pay for the postage to send the new good(s) to you. Please speak with the WA Pool Warehouse Online Shop on 1300 552 617, or you can fill out the Returns/Exchange form online and our Customer Service Operator will contact you.
If you are returning goods due to change of mind, then you will incur the cost of postage. Once we receive the good(s), we will refund the cost of good(s). We will not be able to refund the delivery portion of the payment
* Items will be deemed faulty once they have been returned to the store and verified.
For any queries, please contact the WA Pool Warehouse Online Shop on 1300 552 617, Monday to Friday, 9:00am – 5:00pm