Delivery Information

1. Free Delivery on Online orders over $300*

1.1 Spend $300 or more in the WA Pool Warehouse Online store to receive the limited free delivery offer.  This offer is limited to deliveries within a 50 km radius of the WA Pool Warehouse store in Balcatta.  Excludes deliveries to private mail boxes (PMB), Swim Spas and spas

    1.2 All deliveries will be made during business hours, Monday to Friday between 9.00am and 5.00pm at the address specified by the purchaser.  An authorized person must be present at the nominated address to receive and be able to sign for the delivery.  WA Pool Warehouse will not be held responsible for any deliveries to an incorrect address where the purchaser provided the incorrect address at the time of purchase.  WA Pool Warehouse is not able to provide advance notification of a delivery date or time as all deliveries are carried out by a third party supplier.  This is why it is important that an authorized person is present at the delivery address to verify and sign for the goods.

2. Delivery terms and conditions

2.1 Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). There must be an authorized person to sign for the delivery during this to.Deliveries will occur Monday to Friday, not on weekends or public holidays. Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect. Advance notification of delivery day, date or  time by phone or email is not possible. Since we use third party delivery, we are unable to provide this service, which is why we stress it is important to have a person at the premises to verify the goods have arrived.

(a)  the type or size of product/s you order;

(b)  how far you are from the WA Pool Warehouse (Balcatta) that is responsible for fulfilling your
order; and

(c)  the number of people required to carry your product/s to the room you require them in

At the time of placing your order online, you will be advised and charged a delivery fee.  There may be additional delivery fees, depending on the factors listed above.  The final delivery fee will be confirmed by the WA Pool Warehouse (Balcatta) responsible for fulfilling your order.  If you do not accept any additional delivery fee, you may choose to cancel your order in which case any payment will be refunded.

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